Low Balance Alerts
Configure alerts for low wallet balance to prevent abrupt service disruption
Description
Attestr platform allows customers to configure email alerts to get notified if the wallet balance is running low. Customers can set different threshold values and email addresses for different services. If the credits balance falls below the configured threshold level, emails are automatically triggered by the Attestr platform to the registered email addresses.
Following are some important points to consider while configuring alerts.
- Notification alerts are triggered only twice every day at 5:30 AM and 5:30 PM IST.
- Alerts can be triggered only for the services or products that are provisioned in the account.
- Alerts are off by default and must be explicitly set by the customer to use them.
Configuring Alerts
Login to Attestr Dashboard and select 'Wallet' from the menu. The wallet page displays the list of active services, respective balances and a bell icon.
Clicking on the bell icon open up the alert configuration dialog. Provide a threshold and email addresses. Also toggle the active button to enable the alert. Multiple email addresses can be configured up to a maximum of 5 values.
Once configured, the platform will monitor your wallet for low balance and emails are triggered if found. Below snapshot shows a sample alert email. It contains a Recharge Now button which takes the user to the Attestr Dashboard where credits can be purchased and added to the account.
